Orders are typically processed and shipped within 3 business days. We currently only ship to U.K. addresses with standard delivery usually taking 2-3 business days.
Please note we also offer collection following social distancing measures. We only offer a collection service in the Exeter areas with EX4 postcodes. You can arrange for collection after you checkout and click ‘return to merchant’ where you will be prompted to provide the following information:
- Order number
- Preferred date and time of collection
Once your collection has been confirmed, a refund of shipping costs will be issued. Please allow 2 to 3 business days for processing.
Returns and Cancellations
You may return undamaged, unused item(s) purchased exclusively from oyanasoaps.com within 14 days of the date of purchase. The item(s) must be returned with all original packaging; any product without original packaging or considered worn may not qualify for a refund.
Oyana takes great care when packaging your items to ensure they arrive safely. Please pack fragile items with the protective materials that you received with your original package. Items must arrive at Oyana as undamaged and unused or they will not be eligible for return. Returns may be shipped using the carrier of your choice; customers are advised to keep the tracking details for your records. All shipping costs are non-refundable.
To initiate a return, please contact us at firstname.lastname@example.org with the subject line “Product Return.” Please include the following details in your email:
- Order number
- Date of purchase
- Reason for return
Please allow 5 to 7 business days from date of receipt of return for processing.